Manufacturing business travel often involves finance, procurement, operations, HR and individual travellers, but without clear ownership, organisations can struggle to understand costs, manage disruption and maintain control.

Establishing responsibility for business travel can improve visibility, reduce administrative burden and create a more effective travel programme that supports both employees and operational requirements.

Lufthansa’s 100-year journey is more than a milestone, it’s a story of resilience, reinvention and staying relevant in an industry defined by constant change.

In reflecting on its evolution, we’re reminded why experience, consistency and trust still matter so much in modern business travel.

The recent Booking.com cyber incident highlights how exposed travellers can be when booking through unmanaged platforms, with hackers using real reservation data to launch convincing phishing attacks - raising serious concerns for business travel and duty of care.

For organisations, it underlines the growing risk of fragmented booking environments and reinforces the need for a controlled, secure approach to business travel that protects both people and data.